FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 5-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at mommymoodboard@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We give you 30 days to send it back to us. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging. You’ll also need to include the order number or packaging slip.
To start a return or if you need additional assistance, you can contact us at mommymoodboard@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You must ship it back at your own expense, once we have received the product we will issue a store credit in the form of a gift card.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system mentioned above.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 5-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at mommymoodboard@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We give you 30 days to send it back to us. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging. You’ll also need to include the order number or packaging slip.
To start a return or if you need additional assistance, you can contact us at mommymoodboard@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You must ship it back at your own expense, once we have received the product we will issue a store credit in the form of a gift card.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system mentioned above.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at mommymoodboard@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-14 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to mommymoodboard@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.